Frequently Asked Questions
Ordering & Products
How do I know which bulb is right for my equipment?
Each product listing includes a OEM Part Number. If you're unsure, refer to the manufacturer's manual for that piece of equipment as all OEM part numbers will be listed. If you're still unsure, contact us and we'll help you find the right fit.
Do you carry bulbs for [specific brand]?
We're actively expanding our catalog. If you don't see your brand or model listed, reach out — we can likely source it. If for some reason we can't, we'll do our best to help you find it.
Are your bulbs OEM or aftermarket?
Our bulbs are OEM products manufactured to the specific specifications from the equipment's manufacturer (e.g. Workhorse) and OEM product number. All of our bulbs are 100% manufactured in the USA unless otherwise specified.
Shipping & Delivery
How long does shipping take?
Most in-stock orders ship within 1–2 business days upon receipt of payment. Out-of-stock orders typically ship within 10 days. Final delivery times vary by location and shipping method. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently we ship within the United States. International shipping options may be added in the future.
What if my order arrives damaged?
ALWAYS inspect the shipping container or packaging upon delivery. Contact us within 14 days of delivery with your order number and a photo of the damage. We'll arrange a replacement or refund promptly.
Returns & Exchanges
What is your return policy?
We accept returns on unused items within 30 days of delivery. See our full Return Policy for details.
Can I exchange a bulb I ordered by mistake?
Yes, as long as it's unused and in original packaging. Contact us to arrange an exchange.
Account & Orders
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you track orders and reorder quickly.
How do I check my order status?
You'll receive a confirmation email with tracking info once your order ships. You can also log into your account to view order history.
Still Have Questions?
We're happy to help. Reach out at sales@ironworks-press.com and we'll get back to you within one business day.