Our Return Policy
We want you to be confident in every order you place with Ironworks Press Company Store. If something isn't right, we'll work with you to make it right.
Returns
We accept returns within 30 days of delivery for items that are unused, in original condition, and in original packaging. To initiate a return, contact us at sales@ironworks-press.com with your order number and reason for return.
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.
Exchanges
If you received the wrong item or a defective product, we'll send a replacement at no additional cost. Please contact us within 14 days of delivery with a photo of the item and your order number.
Non-Returnable Items
- Items that have been installed or used
- Items returned after 30 days without prior authorization
- Special orders or custom-sourced parts
Shipping Costs
Return shipping is the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product). We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Questions?
Reach out anytime at sales@ironworks-press.com. We typically respond within one business day.